Available 24/7
The care team is available 24/7 to coordinate short-and long-term housing arrangements immediately upon receiving a call.
Lodging Variety
An extensive network of hotel partnerships, vacation rentals, travel trailers and other specialized solutions provide the access needed to create top-quality experiences for members.
Expert Knowledge
Since 2001, we have worked alongside policyholders, insurance adjusters and catastrophe teams to create a seamless experience in an otherwise challenging situation.
Transparent & Flexible
Our commitment to transparency and flexibility is evident during every step of the process. You and your customers deserve the best stays at the best rate with the best service.
Extensive Capabilities
From the first call through financial reconciliation, we meet a policyholder’s needs at every stage of the placement process. As a division of Alacrity Solutions, our capabilities expand to serve the full end-to-end journey of a claim.
Global Reach
With operations in the US, United Kingdom, Canada and beyond, there is no temporary housing or relocation service need we cannot meet. Our multi-lingual team and language line services make worldwide work easier than ever before.
Let’s Get Started: Submit a Placement Request
With multiple ways to request housing, we work how you work.
Phone
You can call us 24 hours a day, 7 days a week and reach our team. We will collect all the information and provide next steps for you and your policyholder.
You can email us with all the claim details and a representative will be in touch with you quickly to get things started.
HOMETRAK™
Submit a request 24/7 through our portal designed and built for adjusters by logging in with a secure username and password.
Web Form
Submit your claim through the easy-to-access form on our website and receive a response quickly. No login required.
