When a customer experiences a loss, they need the ability to report it no matter the time of day. The call center’s highly professional and skilled team can facilitate the reporting of the loss to start the claims process. We are flexible in what systems can be used to gather the information.

During catastrophe events, customers need to know they will be taken care of quickly. We can augment your existing operations by assisting with the additional demand of claims. Additionally, we can provide a complete CAT response plan to handle all claims during an event.

The call center can assist your customers who need support regarding their claim. This includes providing updates regarding the status of the claim, answering questions, and connecting the customer with their adjuster if needed.

We handle after-hours calls for your customers to assist with emergency situations quickly. We work with you to develop an escalation plan and route these calls to best respond to the customer’s needs.

The call center works with customers who need temporary housing during a loss by working to connect them with our team of responders. Within one hour, we can have customized hotel options available to the customer or housing options within one day.

Depending on the need, we build and manage a team of dedicated resources to work just for your company. Shared resources – or a hybrid model – are also available. We work with you to customize the best approach for your needs.

Providing multiple ways to connect with customers is a great way to enhance the service experience. Along with live calls, our call center platform supports the use of Chatbots, SMS, and e-mail for quick and easy communication.

The Alacrity Call Center provides dedicated, 24/7 support specifically designed for contractors and restoration companies.
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