Alacrity is a multifaceted company offering a range of services in the insurance sector, yet many people are unaware of the full breadth of what we do. Initially known for field and desk adjustments, we have grown through strategic acquisitions to become a comprehensive provider of insurance solutions. Our company is built on decades of experience and is now a compilation of the best-in-class companies in their respective fields.
A Rich History and Robust Offerings
The journey from our origins to the current state is a testament to strategic growth and unwavering commitment to excellence. We began our operations deeply rooted in the field and desk adjustments sector. However, over the years, we have transformed into a multifaceted powerhouse within the insurance industry, offering a wide array of services that cater to diverse client needs.
Early Beginnings and Evolution
Alacrity started as a modest field and desk adjustments company with a primary focus on delivering accurate and efficient claim assessments, a service that quickly gained recognition for its reliability. However, our vision extended far beyond our initial offerings. Recognizing the evolving needs of the insurance industry, our leadership embarked on a journey of expansion and diversification.
Strategic Acquisitions
A significant turning point in our evolution was our strategic acquisitions. Each acquisition was carefully chosen to enhance and broaden our capabilities. These acquisitions included some of the best companies in their respective fields, each bringing unique expertise and deep-rooted industry knowledge. Over time, we continued to acquire companies, each excelling in their niche, significantly expanding our service portfolio.
For instance, the acquisition of companies specializing in managed repair, temporary housing, and subrogation and recovery allowed us to offer more comprehensive solutions to our clients. These acquisitions were not just about adding services but about integrating best practices, technologies, and expert teams to build a robust, unified service offering.
Becoming a Comprehensive Provider
Today, we are much more than a field and desk adjustments company. We have evolved into a comprehensive provider of insurance solutions, capable of handling the entire lifecycle of a claim from initial reporting to final resolution. This transformation has positioned us as a trusted partner for insurance companies, self-insured private entities, and other organizations requiring sophisticated insurance solutions.
We provide full end-to-end solutions, ensuring that every aspect of a claim is handled with precision and efficiency. Our verticals cover essential areas such as call center support, claims management, managed repair, temporary housing, contents management, and subrogation and recovery.
Each vertical operates with a high degree of specialization and is integrated into the broader Alacrity framework to provide seamless service delivery. For example, our call center operates around the clock, handling everything from first notice of loss (FNOL) to detailed claims inquiries, while our managed repair division ensures that repairs are completed to the highest standards with rigorous quality assurance.
In 2020, a significant milestone was the rebranding of Worley Claims to Alacrity Solutions. This move consolidated the various services and companies under one unified brand, simplifying our service offering and making it easier for clients to understand the full range of capabilities available to them. The rebranding was more than a name change – it was a reflection of our evolution into a comprehensive insurance solutions provider.
Our Core Solutions:
Call Center Support:
Our call center operates 24/7, 365 days a year, with more than 100 dedicated staff members capable of scaling up as needed. It serves as a communication hub, handling everything from FNOL to overflow calls and detailed claims inquiries. Our call center’s bilingual capabilities further enhance its service offerings, making it a critical component of our end-to-end solution.
Claims Management:
This division is the backbone of our services, handling everything from field inspections to desk reviews. Our extensive network includes thousands of field adjusters and hundreds of desk adjusters, providing comprehensive third-party administration (TPA) services. We manage claims across all 50 states, covering property, auto, and specialty lines with precision and expertise.
Managed Repair:
Our managed repair services go beyond simple repairs. We offer emergency services, expert inspections, and rigorous quality assurance to ensure every job is done correctly. Our field management team conducts on-site reviews to maintain high standards, setting us apart in the industry.
Temporary Housing:
This division provides critical support to policyholders displaced by disasters and supports businesses looking to relocate employees or deploy groups of storm responders. We arrange for suitable temporary housing solutions, from short-term hotel stays to long-term rentals, tailored to each guest’s unique needs. Our connections within the lodging industry ensure we can quickly and efficiently meet these needs in any location.
Contents Management:
Our contents division handles the cataloging, cleaning, and restoration or salvage of personal belongings affected by a claim-related event. This service is vital for helping policyholders recover and get back to normalcy swiftly.
Subrogation & Recovery:
Our subrogation team specializes in recovering funds from third parties responsible for a loss. They handle everything from initial investigation to litigation, providing a valuable service that helps insurance companies recoup their costs.
Training and Development
Our network of adjusters, appraisers and inspectors is a critical component of our business. We invest in recruiting the best talent, but also provide ongoing training in classroom and virtual settings across the U.S year round. Our facilities in Atlanta and Dallas offer hands-on field training in a lab setting where we have mock homes built indoors and access to various building materials. This provides our network with the opportunity to gain or enhance skills they need for accurate claim assessments.
Commitment to Excellence
Throughout our evolution, we have maintained a steadfast commitment to excellence. This commitment is evident in every aspect of our operations — the in-house adjuster training facilities and classes, our rigorous contractor vetting process, and ongoing quality audits across every division.
Our dedication to high standards has earned the trust of the top 20 insurance carriers, and more than 1,000 other carriers and clients across the U.S., all backed by numerous accolades within the industry.
The Future
Looking ahead, we continue to innovate and expand our services to meet the changing needs of the insurance industry. Our rich history and robust offerings position us well to navigate future challenges and continue providing exceptional service to our clients. With a solid foundation built on decades of experience and a forward-looking approach, we are poised to remain a leader in the insurance solutions sector.
By leveraging our extensive experience, full spectrum of solutions, and unwavering commitment to quality, we ensure that every claim is managed with the highest level of professionalism and care, providing peace of mind to both insurance carriers and their policyholders.